The Service

PERSONAL SERVICE

When you are a client of PEN Fifteen you will be given a permanent contact giving you continuity in your day to day dealings with us.

All our clients are treated as we too would wish to be treated, you will find us knowledgeable about our products and services.

Our experience will eliminate the frustration of receiving incorrect goods through lack of product knowledge, we do not expect you to know which inkjet cartridge fits your printer, that’s our job and we are good at it.

We pride ourselves on getting it right first time, on time, and always with a smile.

FREE NEXT DAY DELIVERY

We offer a free of charge next day delivery service, regardless of order value. Delivered to your door, or a designated area, personable and friendly where nothing is too much trouble.

If for any reason that you are unhappy with a product we have a no quibble returns policy.

ACCOUNT MANAGEMENT

We believe that all our clients benefit from a face to face visit from one of our account managers, with a clear focus on building long term relationships, based on mutual benefit.

Proactive, professional, they are able to give expert advice with regards to our product range, pricing, ordering methods and invoicing options, helping you to reduce costs and increase efficiency.